After an order is shipped, if you give us an Email address we will send you the tracking number.

Our Main Shipping Method is through Watkins Motor Freight Lines at mywatkins.com. It is the customer's responsibility to contact Yellow Freight for any claims, or damages.  Watkins, gives us a 65% discount, we pass it onto you or a 50% discount if you are not in the direct path of watkins delivery zones. If you need a lift gated delivery truck, let us know ahead of time.

When your order is Received , our Staff will calculate the Crating and Shipping Charges on your Order. We will E-Mail you the Changes or Call you, so that you can Approve the Charges, and we will review your order with you, by telephone or e-mail. You can also, after placing an online order, Write to us, A separate e-mail, with any concerns you may have or additional information for us. Bare with us, this kind of business, we are in, does not provide weights on Pre-Owned Equipment Nor do we have the staff to look up every weight.

Leasing Or Financing:  We Have A Leasing Company we can recommend to you. If you have been in business for over a year the approval is about 48 hours.  If you are just Opening or Re-Modeling it may take 1-3 weeks. (ask salesperson)

Before returning items please call or e-mail us so we know the package is coming. Ask for your sales person: Diane-Sales, Sharon, Dawn, Dan-Buyer/Sales.

1. You can return items within 30 days of your receipt date for an exchange or credit to your card, shipping & handling fees are excluded.
2. All returned packages must include a return form (filled out) and a copy of your receipt. The return form can be found with all packages that we send out, if not you can print one out by clicking here.
3. All items must be returned in "brand new" condition, with all inside content (manuals, accessories, etc.) packed the way it originally came.
4. Absolutely, No Returns on New Equipment if it has been Used, for any equipment we sell.  ITEMS WILL BE NOT RETURNABLE IF THEY ARE NOT IN NEW CONDITION AS RECEIVED.   We will not return items to you, if they are returned in a used condition, they will be destroyed, or you will pay return fees if you want the item back.
5. If we decide: You will be charged a 25% re-stocking fee if:

Warranties:

Pierce Chef's Mart (TM) has a 30 day warranty on products that are sold (unless otherwise stated).  You may not make any repairs to a unit that we sold you, without contacting the sales person that was helping you, if something is wrong with the unit, for proper authorization on any repairs.  We must be notified for any authorization of any repairs. We will not accept any units, shipped back to us, all torn apart by a repair person. That would not be the manor we sold the unit to you in. All warranties will be voided with us, if we are Not notified/contacted.

Warranties that are given by the products manufacturer should be handled by them. This includes parts for the equipment, manuals, damages, etc. If the manufacturer does not want to ship directly to you please give us a call and we will try and help.

Price Policy

Product information, photos and prices are subject to change without notice (dued to errors). Our Manufacturers Change prices twice in a year, and we cannot keep up with all the changes.

Changes will affect orders that have been received, but have not been processed (shipped out). Once your Order has been received, a salesperson will start processing your order. If there is no reason To contact you, and all is OK on the order, we will proceed with getting your order on it’s way to you. If there are delays, problems, we will contact you, as stated above. You will be informed about the changes before your order is processed.

Within your 30 Days warranty period on a piece of equipment, you bought from us, we will provide the parts, whether we need to order them for you, or ship direct from our manufacturer. Pierce will be the only ones to arrange that or give authorization to do so, after speaking with your Sales Person. This applies to all of our web sites.

We Buy the wood and make the crate ourselves, instead of using an outside company to create Them for us and it also keeps the costs down for our customers. For Instance, if we crate up a Dough Mixer and the item is tall, we make side braces with wooden 2 x 4’s and wood screws are also used in this process.

1. If Any Item Comes to you freight company or U.P.S., Please tell the Driver or Freight Delivery/Truck to state the damage on the Bill of lading or on the UPS Drivers Clipboard you Sign. If you see Outside damage to the Crate Box, Please Tell the Driver to write it down. Call us immediately and report any damage to your salesperson and save your crating materials, so we may order a claim or inspection. Save all Materials, all labels on the box, Inspecting person or company will want to see all of that.
2. We will ship to whatever address, you give us 1 time to 1 address only. You pay freight to 1 address, 1 time only.
3. Delivery: If you are not there to accept delivery, the freight company does have charges for Storage Fees and Re-Deliver Fees, we have no control over those fees. If you want the name of the freight company and tracking number, ask us at the time of the order, to give you the Pro Number for tracking purposes and the Phone Number.