Restaurant Equipment
Pierce Food Service Equipment Co. Inc. Buy and Sell Liquidators of New & Used Restaurant Equipment and Supplies!

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Return policy

Ebay sales, items purchased/won on the site or purchased from our eBay store ARE FINAL. No returns, no exceptions, no warranties, as shown. This also applies to ALL phone orders purchasing items that are listed on eBay. ALL e-Bay SALES ARE FINAL.

Before returning items please call or e-mail us so we know the package is coming. Ask for your sales person: Beatrice-Web sales, Dan-Buyer/Sales or Joe-Sales, Mike- Sales.

  1. You can return within 30 days of your receipt date for an exchange or credit to your card, shipping and handling fees are excluded.

  2. All returned packages must include a return form (filled out) and a copy of your receipt. The return form can be found with all packages that we send out, if not you can print one out by clicking here. No Cancellations on Any Equipment Without a Return Authorization # from us.

  3. All items must be returned in "brand new" condition, with all inside content (manuals, accessories, etc.) packed the way it originally came. Absolutely, No Returns on New Equipment if it has been Used, for any equipment we sell. ITEMS WILL BE NOT RETURNABLE IF THEY ARE NOT IN NEW CONDITION AS RECEIVED. We will not return items to you, if they are returned in a used condition, they will be destroyed, or you will pay return fees if you want the item back.

  4. If we decide to accept your return... you will be charged a 25% re-stocking fee (30% re-stocking fee on contracts with a sales person.) if:

    • Returned items are not in "brand new" condition and/or are missing any of its original contents. 

    • The return form and/or a copy of your receipt are not included with the returning package.

    • You are returning items, parts, supplies, etc. that were specifically ordered for you.

  5. If you are returning an item that is broken or damaged please contact us first. We will instruct you on how to handle the situation. You can call us at our toll free number 1-877-354-1265.

    PLEASE NOTE: Some items may require a digital photograph emailed to us, showing the damaged area along with a written description of the problem.

  6. We do not pay for the "return" shipping fee on items that are not broken or damaged. You are also responsible for any Large New or Pre-Owned Return shipping, crating, or freight costs.

  7. Before we credit your card you will receive an e-mail stating the amount of the refund/credit. We will only credit the card that was used to purchase the order.

Some Tips:

  • Save all receipts, invoices and Bar-code numbers of products.

  • Before accepting a package from U.P.S. or any other postal service please look over the box. If the outside is damaged in anyway do not open it. U.P.S. should open the box in front of you and inspect it for damages. If any damages are found they should be documented by U.P.S. The package then should be re-taped and sent back to us.

Please call 1-877-354-1265 and inform us on the situation.

New Restaurant Equipment     Used Restaurant Equipment     Restaurant Cookware & Smallware    

Used Restaurant Equipment, Restaurant Equipment

If you have any questions or comments please visit our customer service section or email us at:

641 S LaGrange road-LaGrange, Il. 60525
Phone 708-354-1265 or Fax 708-354-1361
Monday-Friday 10 a.m. to 4 p.m. CST
Saturday by appoinment only

Copyright © 2002-2050 Pierce Food Service Equipment Corporation Inc. All Rights Reserved.
Pierce Chef's Mart (TM) is a division of Pierce Food Service Equipment Corporation, Inc.
UPS, the UPS brandmark and the color brown are trademarks that are used with permission
by the owner, United Parcel Service of America, Inc. All rights reserved.

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