BROWSE
We Carry over 5000 High-Quality Equipment from Major Restaurant Supply Manufacturers
BROWSE BRANDS
Be sure to visit...
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- ALL ITEMS NEW ARE WARRANTIED BY THE MFG/VENDOR/SUPPLIER, WE ORDER FROM, AND THEIR MFG WARRANTIES WILL APPLY, THEIR RULES, EVEN RE-STOCK FEES & OR DAMAGED ITEMS
If an item comes damaged and you are still willing to accept it, document it on the BILL OF LADING with your freight truck driver. We will then contact the Mfg of the product or shipper and find out what if anything they are willing to do.
Most items are drop shipped to you or picked up by you. There is no store address to return something to. This online store sells remotely, online.
- All returned packages must include a return form (filled out) and a copy
of your receipt. The return form can be found with all packages that we
send out, if not you can print one out by clicking here.
No Cancellations on Any Equipment Without a Return Authorization # from us.
- All items must be returned in "brand new" condition, with all
inside content (manuals, accessories, etc.) packed the way it originally came.
Absolutely, No Returns on New Equipment if it has been Used, for any
equipment we sell. ITEMS WILL BE NOT RETURNABLE IF THEY ARE NOT IN NEW CONDITION AS RECEIVED.
We will not return items to you, if they are returned in a used condition, they will be destroyed,
or you will pay return fees if you want the item back.
- If we decide to accept your return... you will be charged a 25% re-stocking fee (30% re-stocking fee on
contracts with a sales person.) if:
- Returned items are not in "brand new" condition and/or
are missing any of its original contents.
- The return form and/or a copy of your receipt are not included
with the returning package.
- You are returning items, parts, supplies, etc. that were
specifically ordered for you.
- If you are returning an item that is broken or damaged please contact
us first. We will instruct you on how to handle the situation. You can call us
at our toll free number 708-354-1265.
PLEASE NOTE: Some items may require a digital photograph emailed to us, showing the
damaged area along with a written description of the problem.
- We do not pay for the "return" shipping fee on items that are not
broken or damaged. You are also responsible for any Large New or Pre-Owned Return shipping, crating, or
freight costs.
- Before we credit your card you will receive an e-mail stating the amount of
the refund/credit. We will only credit the card that was used to purchase the
order.
Some Tips:
- Save all receipts, invoices and Bar-code numbers of products.
- Before accepting a package from U.P.S. or any other postal service
please look over the box. If the outside is damaged in anyway do not
open it. U.P.S. should open the box in front of you and inspect it for
damages. If any damages are found they should be documented by U.P.S.
The package then should be re-taped and sent back to us.
Please call 708-354-1265 and inform us on the situation.
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